Refund policy

This policy applies to all purchases made through AZURIQ.

At AZURIQ, we are committed to providing high-quality products and customer satisfaction.

Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Non-returnable items
Certain items are non-returnable, including:
- Opened or used products
- Perishable goods (including supplements)
- Gift cards

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@azuriq.co 

Return shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Contact
For any questions regarding returns or refunds, please contact us at info@azuriq.co 

We reserve the right to refuse returns that do not meet the above conditions.